Frequently Asked Questions (FAQs)
Welcome to the VTech Product Support Center. To get started: Select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Why doesn’t my telephone ring when I receive calls?
Tip 1 of 7
If the phone does not ring at all, you may have the ringer turned off. The handset and base have independent ringer programming.
To adjust the handset ringer volume:
Step 1: Press MENU/SELECT on the handset when it is not in use.
Step 2: Press ▲VOL+ or ▼CID to display Ringers, then press MENU/SELECT.
Step 3: Ringer volume is highlighted. Press MENU/SELECT.
Step 4: Press ▲VOL+ or ▼CID to adjust the ringer volume. A sample of each ringer volume plays as you scroll through the choices. At the lowest setting, the ringer is silent and Ringer off is displayed on the idle handset.
Step 5: Press MENU/SELECT to confirm your selection.
Step 6: Press and hold OFF to return to the idle screen.
To adjust the base ringer volume, press VOLUME ▲ or ▼ while the base is idle.
Tip 2 of 7
Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless phone will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the phone. Consider trying a phone that operates on a different wireless frequency.
Tip 3 of 7
Other electronic products (i.e., 802.11 wireless networking products, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones) can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.
Tip 4 of 7
When placing the handset in the base or charger, confirm that the charge contacts are making a good connection. The charging battery icon is displayed and, on selected models, the CHARGE light illuminates on the handset while it charges.
You should allow 16 hours to fully charge the handset battery. For optimum daily performance, return the handset to its telephone base or charger when not in use.
Tip 5 of 7
If you have an excessive number of devices sharing the same telephone line, it may impact the ability of your telephone(s) to ring. Disconnect all other telephones from the line to see if this phone will now ring. If it does, reconnect one phone at a time until the ringing problem returns. You have now determined the maximum number of phones that can share the line.
Tip 6 of 7
If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of. Use a telephone jack that you know is in proper working order.
Tip 7 of 7
You may have a line problem. To test for a line problem, test your unit at another location such as your neighbor’s or relative’s house. If your unit works at another location, contact your local telephone company.
You may want to reference your product manual.
- CS6124 Quick Start Guide - English - Spanish
- CS6124 User Manual
- CS6124 Quick Start Guide
- CS6124 Complete User Manual (without CHARGE LED)
- CS6124 Abridged User Manual (without LED)
Or view basic troubleshooting tips:
I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
My phone is not working properly. Do you think purchasing a replacement battery(s) might fix the problem?
I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call) that uses my computer to establish a connection, and my phone is not working correctly.