My phone is not working properly. Do you think purchasing a replacement battery(s) might fix the problem?
If the battery(s) has been in service for more than one year....
As a rechargeable battery gets older, its ability to hold a charge decreases. If your battery has been in service for more than twelve months, it may be a good idea to replace it.
If you are replacing the battery and you need assistance, visit our Battery Finder link. If a battery for your model is unavailable, you can search the Internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for a replacement battery at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure your replacement is the correct size and has the correct plug (where applicable) and specifications (for example – 3.6v 400mAh Ni-Cd). Caution when replacing batteries
If your model takes individual cells, do not use non-rechargeable batteries. Use only the recommended rechargeable batteries as prescribed in your User's Manual.
If the battery(s) has been in service for less than one year....
If the handset shows any sign of life (any lights; characters on the display screen; sounds when keys are pressed), your handset is not dead, making it unlikely that a new battery will fix the problem. Consider the following:
Is the base unit getting power?
If your base unit is not getting power, your handset is not charging. Tip: Do not plug your Base Power Adaptor into an electrical outlet controlled by a switch (for example, a light switch on the wall or a power strip with an On/Off switch).
If your battery pack is the plug-in type, is it securely plugged into the handset?
Disconnect, and then reconnect the battery plug to ensure a good connection. In addition, make sure the battery cover is on securely.
Do you see any charge indicators on the base or handset?
Depending on your model, the handset and/or base will have indicators to let you know when the battery is charging. Check your User's Manual for details.
Remember, if the handset shows any sign of life (any lights; characters on the display screen; sounds when keys are pressed), then is not dead, making it unlikely that a new battery will fix the problem. Try the following reset procedure:
Reset your Phone
If your telephone is not operating normally, disconnect the battery(s) from the handset and disconnect power from the base. After a few minutes, connect power to the base, install the battery(s) and cradle the handset in the base to allow it to establish a link. You can now try using your phone again.
Finally, visit the PRODUCT SUPPORT > FREQUENTLY ASKED QUESTIONS (FAQs) link for your model to search for a symptom that best describes the problem you are experiencing. Can't find your User's Manual? Manuals for most models are available on this site. Simply click the Manuals link on the Customer Support page.