Frequently Asked Questions (FAQs)

Welcome to the VTech Product Support Center. To get started: Select a product category from the left or select your model number below to go straight to support and troubleshooting for that product.

Select your model number to begin troubleshooting:

How do I find my model number

OR view basic troubleshooting tips:

How do I install a DSL filter?

Why is my Answering System not recording messages?

Why am I not receiving Caller ID?

I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?

Can I leave my cordless handset in the charger when I'm not using it?

My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?

My phone is not working properly. Do you think purchasing a replacement battery(s) might fix the problem?

My telephone product is suddenly acting strange or stopped working altogether. What can I do?

I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call) that uses my computer to establish a connection, and my phone is not working correctly.

My answering system plays my greeting to callers but will not record messages. Why?

How can I reduce static and noise on my phone?

Why is CL ( or C ) flashing in the base message window?

My Caller ID Announce (Voice Announce CID) isn’t easy to understand at times.

OR view our service and order support tips:

How do I obtain information about Caller ID Service?

How do I get status on a product or accessory I ordered?

I want to expand my VTech multi-handset product, how do I find the handset I need?

How do I find a battery for my VTech product?

How do I obtain support on my VTech product that is no longer under warranty?

How do I obtain warranty support on my VTech product?