Privacy Policy

Except for certain areas of our website that are limited to our retail dealers and distributors, you need not "sign-in" or register to browse our site. This means you may browse the web pages intended for end-user customers, without providing any personal identifying information ("PII").

In the event that you choose to engage in a transaction while accessing our site, we will ask that you provide certain PII that is needed to complete the transaction. We will use the PII only for that purpose. For example, if you ask us for additional information about a product, we will ask for your email address in order that we may respond to your inquiry. If you purchase one of our products, we will ask that you provide us with the information needed in order to process your order, charge your credit card account, send a message confirming your order and deliver the product you have purchased. We do not give, sell, or trade to other firms or our affiliates any PII about you or your transactions with us, nor will we contact you using this information unless you specifically tell us to.

We also provide customers with the opportunity to register their VTech products and give us additional information about themselves, including information about recent purchases, their interests and activities and certain demographic data. We refer to this as Registration Data. Providing Registration Data is optional and we do not require that you give us this information to complete a purchase (except to the extent the information is duplicative of the PII required for purchasing), receive warranty services or browse our site.

If you choose to provide Registration Data, we may use it, alone or in conjunction with other publicly available information, to identify other products or services that we think you may be interested in purchasing and to send you information about those other products or services. Sometimes we share Registration Data with our affiliate companies and with other companies who offer products and services that we think may be of interest to you. If you do not wish to receive these messages or prefer that we not share your Registration Data with any other companies, you can so indicate by clicking on the "opt-out" box located at the bottom of the Product Registration page. In this case, we will not give, sell, or trade to another firm or our affiliates any Registration Data about you or your transactions with us nor will we contact you regarding other products or services.

We use Secure Socket Layer Technology ("SSL") to encrypt the PII and Registration Data you send to us through our site so that it cannot be read in transit. All of your PII and Registration Data, including your credit card number, mailing address, email address, and telephone number, as well as information related to your order, will be transmitted encrypted to protect your privacy. Further, to ensure that your PII and Registration Data is secure, we store it in a database that is not accessible over the Internet and will not be displayed anywhere on this website.

Some of the pages on our website use "cookies" to help us better service visitors to our site. Cookies are brief text messages transmitted by a website to the hard drive of your computer when you click on a page. Should you return to the page at a later time, your computer will transmit the text message back to the website server to permit the server to recall previous visits to our site or to keep track of a transaction in progress. You may set your browser to reject cookies by changing the settings on your browser. Doing this, however, could diminish your use of our site or prevent the use of certain features. Cookies are not linked to any PII or Registration Data.

Like most websites, we use log files to analyze trends, administer the site, track user movement and gather other information. The log files contain information such as internet protocol addresses, browser type used, ISPs, referring/exit pages, platform type, date/time, and number of clicks. On occasion, we may share information from our log files with our business partners and advertisers. This information is provided on an aggregated and anonymous basis. The contents of the log files are not linked to any personally identifiable information. We use a tracking utility called WebTrends Live by NetIQ to analyze our log files. See NetIQ's privacy policy for this product, at http://www.webtrendslive.com, for a description of how it will treat information gathered about visitors to sites tracked by WebTrends Live.

Our website contains links to other sites. If you choose to visit other sites from our site, VTech is not responsible for the privacy practices or content of these other sites. Promotions or advertisements displayed on our site may contain cookies. We do not have access to or control over information collected by outside advertisers on our site.

We do not sell products for purchase by children. All of our products (including products intended to be used by children) are intended to be purchased by adults. If you are under 18, any purchase made on our website must be made with the involvement of an adult. We have not designed our website to encourage transactions with, or to obtain information from, children. VTech respects the sensitive nature of children's privacy online. Therefore, if VTech learns that a user is under 13 years of age, we will promptly delete any PII or Registration Data in that user's account.

If required by law or legal proceedings, VTech may disclose the personal information of a customer or aggregated data collected on the site. Additionally, in order to accommodate changes in our business, we may sell portions of our company or its assets. If VTech or a substantial part of the company's assets are sold, VTech may transfer the information collected through this website to the purchaser as part of the sale.

If you have any questions about our privacy policy or the practices of this site, please contact us at 1-800-595-9511. We may from time to time change our privacy policy; such changes will be posted here. We encourage you to check this page for revisions frequently. We will also take reasonable steps to notify you (either by placing a message on our homepage, or contacting you by email) if we change any of the terms of this privacy policy.