Shipping Information

Orders are shipped by VTech within 1 to 3 business days from receipt of a completed order. A "completed order" is received on the date that VTech receives all information needed to process your order.

VTech's shipping time does not include the carrier's shipping time. You should allow an additional 5 to 7 business days for delivery via standard ground or an additional 3 to 5 days for delivery via expedited service. Total shipping time from receipt of a completed order is 7 to 10 business days for shipment via standard ground and 5 to 8 business days for shipment via expedited shipping service.

VTech will ship to virtually any address within the United States, excluding Puerto Rico and the U.S. Virgin Islands. Alaska and Hawaii orders can only be shipped via expedited service. VTech can not ship to P.O. Boxes, APO/FPO addresses, or to Canada or Guam. (For shipping to Canada visit www.vtechcanada.com.)

Shipping and handling charges on all orders shall be calculated at VTech's discretion. VTech reserves the right to place a hold on processing any order until such time as a VTech customer service representative: 1) contacts the customer to confirm that the customer has completed the order as intended, and 2) notifies the customer of the appropriate shipping and handling charges. Please note that shipping and handling charges may be greater than the amount initially quoted on VTech's website. Once VTech notifies the customer of the revised shipping and handling charges, the customer shall have the right to accept the charges or cancel the order. VTech shall not consider the order completed until the customer accepts the revised shipping and handling charges.

VTech Communications, Inc. will not be subject to any damages, including direct, indirect, or consequential damages, as a result of its failure to ship within the foregoing time frames.