1. Types of information we collect, how we use it, and whom we share it with
1.1. Our Sites
Except for certain areas of our Sites that are limited to our retail dealers and distributors or the Service, you need not "sign-in" or register to browse our Sites. This means you may browse the web pages intended for end-user customers without providing personally identifiable information ("PII") - i.e., information that can be used to identify a specific individual. However, some information, such as your Internet protocol (IP) address, may be collected as part of your browsing activities by cookies or similar technology, as described in Section 3, below.
In fulfilling any inquiry or transaction ordered by you, we may employ affiliates or third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, postal and email delivery, customer service, data collection, storage, data analysis, and credit processing. We may also employ affiliates or third party companies to perform marketing on our behalf, such as sending you information about products or services we think you may be interested in. The third parties we contract for these purposes have limited access to your PII to perform these functions on our behalf and may not use it for other purposes.
Registration Data: We also provide customers with the opportunity to register their VTech products and give us additional information about themselves, including information about recent purchases and certain demographic data. We refer to this as "Registration Data." Providing Registration Data is optional, and we do not require that you give us this information to complete a purchase, receive warranty services or browse our Sites. Moreover, as stated above, you have the option to create an account with us, and if you do so we will also ask you for a user ID and password; however, creation of an account is optional and is not required to register a product or complete a transaction.
If you choose to provide Registration Data, we may use it, alone or in conjunction with other information, to identify other products or services that we think you may be interested in purchasing and to send you information about those other products or services.
If you do not wish to receive these marketing messages from us or our affiliates, or you prefer that we not share your Registration Data with our affiliates, you can so indicate by unchecking the “opt-in” box located on the Product Registration page. If you do not uncheck the opt-in box, you are consenting to our sharing of your data with our affiliates and to receiving marketing emails from us and our affiliates. If you uncheck the opt-in box, we will not share your Registration Data with our affiliates, except as otherwise outlined in this policy, nor will we or they contact you regarding marketing of our or their products or services.
If you did not opt-out, you may receive from us or our affiliates periodic marketing emails regarding products or services that we think may be of interest to you. You may also opt-out of receiving these marketing emails by clicking the "Unsubscribe" link at the bottom of the email received. It may take us up to 10 days to complete this process, as permitted by law. If you opt-out, you will still continue to receive non-marketing emails from VTech related to your use of the VTech sites and services.
1.2. Our Services
Account Data: If you activate the Services, as part of your account creation for the Web Apps or Mobile Apps, we will ask you to provide certain PII, including your name, physical address, email address, and telephone number (“Account Data”). VTech does not itself collect or obtain your credit card information. To complete the payment or purchase process (for example, for cloud recording subscriptions), you will be directed to a third party payment site, such as Recurly or Paypal. For more information on Recurly’s and Paypal’s privacy practices, please see their privacy policies, available at recurly.com/legal/privacy and www.paypal.com/us/webapps/mpp/ua/privacy-full.
Usage Data: Our Services are designed to allow you to connect certain compatible devices (for example, our monitors and sensors) to the Services. Once the Services are enabled, your use of the Services with a connected device will automatically report certain Usage Data to our servers. This information is collected automatically when you interact with our Services. Such Usage Data may include configuration, technical, and/or set-up information about the connected device; information about the user, including wireless network and/or Bluetooth information; mobile device information; temperature sensors, flood sensors, motion sensors, or other environmental data; Internet Protocol (IP) address; cookie information; and information about the device’s operating system and type of browser. The exact type of information collected from each product will vary depending on the product type.
If video and audio recording devices are used as part of the Services, your use of the Services may also generate additional Usage Data, such as audio and/or video streaming and recording, other audio and/or video content, and images and/or snapshots. This video, audio, and image content will be transmitted to, and stored on, the servers of VTech or its service providers. The content may also be stored, processed and analyzed by VTech to provide the Services, including to provide certain notifications to the user, such as sound or motion detection alerts, or if the account is accessed by an unfamiliar IP address.
Moreover, you can enable certain storage and retrieval functions as part of the Services. You may also choose to not enable these functions. If these storage and retrieval functions are enabled, VTech will store your Usage Data to allow access by you to this information, through your account and through the Web Apps and Mobile Apps.
Customization Information: Your use of the Services will also generate a third type of data (“Customization Information”) that will be used to customize your user experience, and may include information such as patterns of your use of the services. For example, we may use this information to offer related services, such as a higher service plan or a discount on an additional camera.
1.3 Use of Information Collected From Our Services
We will use your Account, Usage, and Customization Data collected through your use of our Services for the following purposes:
- to provide you with a convenient, personalized experience on the Web site and Services;
- to provide services and products requested by you;
- to enable staff, vendors and contractors to provide and assist in the support of such services and products to you;
- to register you for warranties on parts and equipment sold or rented to you;
- to generate statistical information and demographics about our Services;
- to make improvements to interface, performance and service quality for the Services.
We will also use your Account, Usage, and Customization Data:
- to market products, updates, special offers and services to you that we believe may be of interest;
- to run promotions and special activities that enhance the Service experience.
Sometimes we share Account, Usage, or Customization Data with our affiliates (i.e., other VTech-owned entities) that offer products and services that we think may be of interest to you so that they can send information to you about those products or services.
If you do not wish to receive these marketing messages from us or our affiliates, or you prefer that we not share your Account, Usage, or Customization Data with our affiliates for marketing purposes, you may “opt-out” of receiving these marketing emails by clicking the "Unsubscribe" link at the bottom of the email received. It may take us up to 10 days to complete this process, as permitted by law.
If you do not “opt out” by using the method described above, you are consenting to our sharing of your Account, Usage, and Customization Data with our affiliates and to receiving marketing emails from us and our affiliates. If you do “opt out,” we will not share your Account, Usage, or Customization Data with our affiliates, except as otherwise outlined in this policy, nor will we or they contact you regarding our or their products or services.
If you opt-out, you will still continue to receive non-marketing emails from VTech related to your use of the VTech sites and services.
Through our Services, you may also choose to share images on social media. When you do so, VTech does not share information it has collected from you with these third party social media sites or applications and VTech does not collect any information from these third party sites and applications about you.
We do not share any of the information collected from you in relation to our Services with non-affiliated third parties for their independent marketing or promotional purposes.
Other instances of when VTech may share your information are described below in Section 6.
2. Retention and protection of your information
VTech also protects your personal information by requiring users of our Sites and Services to verify their identities with unique login information before they can access or edit their account information or settings. If you select and establish an account with us in connection with your use of Sites or Services, you are responsible for keeping that login information confidential. Do not share your login information with anyone else.
3. Cookies and similar technologies
Some of the pages on our Sites and Services use "cookies" to help us better service visitors to our Sites and users of our Services. Cookies are brief text messages transmitted by a website to the hard drive of your computer when you click on a page. Should you return to the page at a later time, your computer will transmit the text message back to the website server to permit the server to recall previous visits to our Sites or Services or to keep track of a transaction in progress. You may set your browser to reject cookies by changing the settings on your browser. Doing this, however, could diminish your use of our Sites or Services by preventing the use of certain features including the purchasing process. Cookies are not linked to any PII or Registration Data.
Do Not Track Signals: Our systems do not currently recognize or respond to browser “Do Not Track” signals.
Web Site Data Collection: To the best of our knowledge, third parties may not collect personally identifiable information about an individual consumer’s online activities over time and across different Web sites when a consumer uses our Sites and Services.
4. Third party content and links
Our Sites and Services may contain links to other third-party websites. If you choose to visit these other sites from our Sites or Services, VTech is not responsible for the privacy practices or content of these other sites. The third-party promotions or advertisements displayed on our Sites or Services may also contain cookies. We do not have access to or control over information collected by outside advertisers on our Sites or Services. We encourage you to read the privacy policies of these third-parties to learn about their privacy practices.
We do not sell products for purchase by children. All of our products (including products intended to be used by children) are intended to be purchased by adults. If you are under 18 years old and you want to buy something on our website, you must have an adult buy it for you. We have not designed our website to encourage transactions with, or to obtain information from, children. VTech respects the sensitive nature of children's privacy online. Therefore, if we learn that a user is under 13 years of age, we will promptly delete any information collected from that user, and if we learn that a user under 18 years old made a purchase through our Sites without adult involvement, the order will not be processed.
6. Other cases when we may share your information
7. California residents - your california privacy rights
California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purpose. To make such a request please email us by using the " Contact Us " web page located in the Support Link on our website.
If we make material changes, we will notify you by e-mail if you have registered an account with us prior to the changes becoming effective, as well as inform you of any choices you may have with respect to these changes.
9. Contact us