Returns and Warranty

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What does VTech's limited warranty cover?

The manufacturer of this VTech product, VTech Communications, Inc. (“VTech”), warrants to the holder of a valid proof of purchase ("Consumer" or "you") that the product and all accessories provided by VTech in sales package ("Product") are free from material defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with operation instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America.

What will VTech Communications do if the Product is not free from material defects in materials and workmanship during the limited warranty period ("Materially Defective Product")?

During the limited warranty period, VTech's authorized service representative will replace at VTech's option, without charge, a Materially Defective Product. If we choose to replace this product, we may replace it with a new or refurbished product of the same or similar design. VTech will return replacement products to you in working condition. VTech will retain defective parts, modules, or equipment. Replacement of Product, at VTech's option, is your exclusive remedy. You should expect the replacement to take approximately 30 days.

How long is the limited warranty period?

The limited warranty period for the product extends for ONE (1) YEAR from date of purchase (90 days on products purchased as Refurbished*). This limited warranty also applies to replacement Products for a period of either (a) 90 days from the date the replacement Product is shipped to you or (b) the time remaining on the original one-year limited warranty (90-day limited warranty on products that are purchased as Refurbished*). Whichever is longer.

*Refurbished products purchased from our online store carry a 90-day replacement warranty.

What is not covered by this limited warranty?

This limited warranty does not cover:

  1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or
  2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
  3. Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or
  4. Product to the extent that the problem is caused by use with non-VTech electrical accessories; or
  5. Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or
  6. Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or
  7. Product returned without valid proof of purchase (see 2 below); or
  8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.

How do you get warranty service?

To obtain warranty service in the United States of America. Call 1-800-595-9511 for instructions regarding where to return the Product. Before calling for service, please check the user's manual. A check of the Product controls and features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of Product(s) to the service location. VTech will return replaced product under this limited warranty to you, transportation, delivery or handling charges prepaid. VTech assumes no risk for damage or loss of the Product in transit.

What must you return with the Product to get warranty service?

  1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty;
  2. Include "valid proof of purchase" (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
  3. Provide your name, compete and correct mailing address, and telephone number.

Other limitations

This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this product. VTech provides no other warranties for this product. The warranty exclusively describes all of VTech's responsibilities regarding the product.

There are no other expressed warranties. No one is authorized to make modifications to this warranty and you should not rely on any such modification.

State Law Rights: This warranty gives you specific legal rights, and you also have other rights which vary from state to state.

Limitations: Implied warranties, including those of fitness for a particular purpose and merchantantability (an unwritten warranty that the product is fit for ordinary use) are limited to one year from date of purchase. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the product, or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty support for products purchased within the last year

If you are experiencing difficulty with the performance of your product, please view our Frequently Asked Questions to avoid any unnecessary returns.

  • Product Replacements

    If after troubleshooting your product is determined to be defective, return the following to obtain warranty service:

    1. Your complete product in a box (does not have to be the original box) including the AC power adapter. Do not send in other accessories you may have purchased or obtained separately (e.g. wall bracket, headphones).
    2. A copy of your proof of purchase (sales receipt) identifying the product purchased and the date of purchase on the receipt (keep a copy for your records); and
    3. Provide your name, complete and correct mailing address and a telephone number where you can be reached.

    (Customers in the Continental US, Alaska, and Hawaii are eligible for Product replacements. We are unable to ship replacement to P.O box, APO, and FPO addresses.)

    Note: Your product will be returned to you if a copy of your sales receipt is not included with the product.

    Please securely package your product using appropriate packing material to ensure a safe return.

    Send the package to:

    VTech Communications Returns Center
    Department IW
    1145 AT&T Center Parkway
    San Antonio, TX 78219

    Once your product is received at our Returns Center with all the necessary information, a replacement model of the same or similar design will be sent within 14 calendar days.

    The replacement telephone will carry a 90-day warranty from the replacement date or the time remaining on the original one-year limited warranty; whichever is longer.

    Canadian consumers should contact VTech Canada at 1-800-267-7377 from 7 AM to 4 PM Pacific Time Monday through Friday.

  • Product Returns (Within the first 30 days of purchase)

    Retail Locations

    Purchases made through a retail location can be returned to the place of purchase for exchange or credit within the retailer's return/exchange period. Check with your retail location or on your receipt for more details.

    VTech Consumer Sales and Service Center/VTech Website

    Purchases made through our Call Center or official website can be returned or exchanged within the first 30 days of the date of purchase. Return shipping fees will be incurred by the customer on non-defective returns and exchanges. Please contact us at: (800) 595-9511 Monday - Friday 7 AM to 4 PM Pacific Time to obtain return authorization information for mailing your product back. Once you have reached our Service Center, it will be necessary for you to press prompt 3 to speak with the next available representative.

    Note: Credits or monetary reimbursements are only applicable within the first 30 days on purchases made through the VTech Consumer Sales and Service Center or through the VTech website. Once products are received at our Returns Center, the credit/monetary reimbursement will be applied.

    Canadian consumers should contact VTech Canada at 1-800-267-7377 from 7 AM to 4 PM Pacific Time Monday through Friday.

If your product is outside of the manufacturer's warranty or you are no longer covered under an extended warranty/protection plan, we'd like to offer you the opportunity to purchase another phone using our customer loyalty program.

This program is designed exclusively for loyal VTech customers who want to replace a VTech out-of-warranty telephone product. Please use the promo code provided below to take advantage of this offer. This promo code entitles you to a 15% discount at—a convenient and economical alternative to replace existing products with our newest technology under the trusted VTech brand.

Promo code: VTECH7439

Start shopping for your replacement product

Extended warranty or protection plan purchased through a retailer

If your product is outside of the manufacturer's warranty but you have an extended warranty through your retailer, you will need to contact the retailer for the extended warranty support instructions.