Product Support
Welcome to Product Support. Enter your model number to retrieve manuals, frequently asked questions (FAQs), troubleshooting tips, and additional resources.
Need help finding your model number? Take a look here.
Enter your model number to begin troubleshooting.
How To Find Your Model Number
Turn over the base of your product to locate the model number as illustrated in the image below.
Wyatt the Whale® Storytelling Soother
BC8312
Manuals & Documentation
Frequently Asked Questions
Soother is not playing sounds and/or night light won’t turn on.
Tip 1 of 1
Ensure the soother is turned on. Rock the shell so that the turtle’s face is visible and the display window shows On.
Ensure the AC adapter is firmly plugged into a live outlet and the jack on the underside of the turtle.
Press VOL+ to a comfortable listing volume.
Ensure the soother’s WiFi feature is turned off (on models with WiFi)
I press the Auto-off timer button, but the timer indicator doesn’t illuminate or beeps.
Tip 1 of 1
The soother must be playing a lullaby or soothing sound (or story, depending on the model) in order to turn the auto-off timer feature on.
How do I set the auto-off Timer?
Tip 1 of 1
Turn the soother on, and begin playing a lullaby, soothing sound or story.
Press the Timer button. Press ‹ or › to select 30, 45 or 60 minutes.
Press the Timer button again. The timer icon illuminates.
NOTE: If you turn off the selection currently playing when auto-timer is on, the timer will also turn off.