Product Support
Need help finding your model number? Take a look here.
How To Find Your Model Number
Turn over the base of your product to locate the model number as illustrated in the image below.
Wyatt the Whale® Storytelling Soother
BC8312
Manuals & Documentation
Frequently Asked Questions
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Despite your VoIP box shows full signal strength, there could still be no dial tone/ display Line in Use/ etc. This may due to the abnormality of signal and voltage levels. Follow this short video to reset your VoIP box and its connected devices.
(For non-IS8151 series - all other models) https://www.youtube.com/watch?v=mXbXl4froUc&t=25s
(For IS8151-X series) https://www.youtube.com/watch?v=rJ9PNkwBzfE&t=3s
[Background]
• VoIP box connected via SIM/ LAN connection.
• Some VoIP boxes have displays and some not. While displays show steady ON and ready, you might still experience with no dial tone sound/ display Line in Use.[To Reset]
• Some Power off button does not fully power off the unit. It only put the VoIP box in standby mode. To truly power off, unplug the power adapter of your VoIP box.
• Disconnect all devices from the box. After a moment, reconnect your power adapter, and then press power button to turn ON.
• Wait until the VoIP box is steady ON and ready.
• Connect your telephone cable from your Telephone base to your VoIP box.REMINDER!!!
• Make sure you didn't connect the telephone cable from the Telephone wall outlet to VoIP box telephone port!!! Doing so will not damage the device, but it will affect the call function and becomes unusable. This is why you experience no dial tone, Line in Use with busy tone, etc.
• During power outage, your landline phone will not be available since it requires external electric power despite your VoIP box has a backup battery.If this situation persists, contact your VoIP / VoIP box service provider for further support.
I press the Auto-off timer button, but the timer indicator doesn’t illuminate or beeps.
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The soother must be playing a lullaby or soothing sound (or story, depending on the model) in order to turn the auto-off timer feature on.
How do I set the auto-off Timer?
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Turn the soother on, and begin playing a lullaby, soothing sound or story.
Press the Timer button. Press ‹ or › to select 30, 45 or 60 minutes.
Press the Timer button again. The timer icon illuminates.
NOTE: If you turn off the selection currently playing when auto-timer is on, the timer will also turn off.
Soother is not playing sounds and/or night light won’t turn on.
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Ensure the soother is turned on. Rock the shell so that the turtle’s face is visible and the display window shows On.
Ensure the AC adapter is firmly plugged into a live outlet and the jack on the underside of the turtle.
Press VOL+ to a comfortable listing volume.
Ensure the soother’s WiFi feature is turned off (on models with WiFi)