Product Support
Welcome to Product Support. Enter your model number to retrieve manuals, frequently asked questions (FAQs), troubleshooting tips, and additional resources.
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How To Find Your Model Number
Turn over the base of your product to locate the model number as illustrated in the image below.
Myla the Monkey® Portable Soother
BC8211
Manuals & Documentation
Product Video
Frequently Asked Questions
Battery status light on the side of the soother is flashing.
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The battery is low. Charge the soother using the USB cable.
I press the Auto-off timer button, but the timer indicator doesn’t illuminate or beeps.
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The soother must be playing a lullaby or soothing sound (or story, depending on the model) in order to turn the auto-off timer feature on.
I don’t have a computer or USB port to charge my soother.
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Purchase an AC to USB adapter plug, available at many electronics and department stores, enabling you to charge your soother using a standard wall outlet.
Soother is not playing sounds and/or night light won’t turn on.
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Ensure On/Off switch is in the On position.
Ensure unit is charged. The soother is fully charged after 12 hours of continuous charging.