Product Support
Welcome to Product Support. Enter your model number to retrieve manuals, frequently asked questions (FAQs), troubleshooting tips, and additional resources.
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How To Find Your Model Number
Turn over the base of your product to locate the model number as illustrated in the image below.
Tommy the Turtle® Storytelling Soother
BC8311
Manuals & Documentation
Product Video
Frequently Asked Questions
I press the Auto-off timer button, but the timer indicator doesn’t illuminate or beeps.
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The soother must be playing a lullaby or soothing sound (or story, depending on the model) in order to turn the auto-off timer feature on.
How do I set the auto-off Timer?
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Turn the soother on, and begin playing a lullaby, soothing sound or story.
Press the Timer button. Press ‹ or › to select 30, 45 or 60 minutes.
Press the Timer button again. The timer icon illuminates.
NOTE: If you turn off the selection currently playing when auto-timer is on, the timer will also turn off.
Soother is not playing sounds and/or night light won’t turn on.
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Ensure the soother is turned on. Rock the shell so that the turtle’s face is visible and the display window shows On.
Ensure the AC adapter is firmly plugged into a live outlet and the jack on the underside of the turtle.
Press VOL+ to a comfortable listing volume.
Ensure the soother’s WiFi feature is turned off (on models with WiFi)
My portable soother is completely dead/does not work at all.
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Tip 1: Confirm proper installation of the power adapter. It must be securely plugged into the soother and electrical outlet not controlled by a wall switch.
Note: Use only the power adapter supplied with this product.
Tip 2 : Make sure the soother is on.
Slide the turtle shell backward to turn on the soother and the outlet is working.