Product Support
Welcome to Product Support. Enter your model number to retrieve manuals, frequently asked questions (FAQs), troubleshooting tips, and additional resources.
Need help finding your model number? Take a look here.
How To Find Your Model Number
Turn over the base of your product to locate the model number as illustrated in the image below.
Digital Audio Baby Monitor with Glow-on-Ceiling Night Light, up to 1,000 ft of Range, Vibrating Sound-Alert, Talk Back Intercom
TM8212
Manuals & Documentation
Frequently Asked Questions
-
The Parent Unit turns on when it is connected to AC power using the supplied power adapter, or when connected the charged battery pack.
The Baby Unit turns on when it is connected to AC power using the supplied power adapter.
Ensure that you are using power outlets that are known to be working and not controlled by a wall switch.
Make sure the power adapters are firmly connected to the power outlets and Parent and Baby Units.
Either unit can be turned off by pressing the Power button for approximately two seconds. To turn either unit on again, press the Power button for approximately two seconds.
Squealing coming from Parent Unit
-
Ensure that Parent and Baby units are separated by a minimum of three feet.
Sensitivity may be set too high on the Parent Unit. To adjust sensitivity:
Step 1 Press MENU on the Parent Unit. SENSITIVITY is displayed.
Step 2 Press SELECT.
Step 3 Press ▼VOLUME▲ to adjust the sensitivity. There are 5 levels.
Step 4 Press SELECT to confirm your setting.
Step 5 Press MENU/BACK to exit programming.
The battery in the Parent Unit is not holding a charge.
-
Ensure that the battery is properly installed and connected to the Parent Unit. Look for the battery icon in the upper right corner of the display.
Check the installation of the power adapter, both at the electrical outlet and Parent Unit. The electrical outlet should not be controlled by a switch.
A full charge takes approximately 12 hours.
If the battery has been in service for more than one year, replace the battery. Batteries can be purchased at www.vtechphones.com.
I cannot hear my child on the Parent Unit
-
Increase the sensitivity on the Parent Unit:
Step 1 Press MENU on the Parent Unit. SENSITIVITY is displayed.
Step 2 Press SELECT.
Step 3 Press ▼VOLUME▲ to adjust the sensitivity. There are 5 levels.
Step 4 Press SELECT to confirm your setting.
Step 5 Press MENU/BACK to exit programming.
Raise the volume level on the Parent Unit by pressing VOLUME▲.
Make sure vibration alert is not active. When vibration alert is active on the parent unit, the speaker volume is turned off. To turn off vibration alert:
Step 1 Press MENU/BACK.
Step 2 Press ▼ or ▲ to choose VIBE ALERT, then press SELECT
Step 3 Press ▼ or ▲ to choose OFF, then press SELECT. The screen displays SAVED.
Step 4 Press MENU/BACK to exit programming.
The Parent Unit may be out of range from the Baby Unit. Move the two closer together.
Parent Unit beeps and is not working normally
-
Make sure the Baby Unit is turned on.
Move the Parent Unit closer to the Baby Unit, but not closer than 1 meter / 3 feet.
If you are using the Parent Unit in cordless mode, the battery may be low and requires recharging. A full charge takes 12 hours.
Reset the system by disconnecting power from both units, waiting at least one minute, then reconnecting power. Allow time for the two units to link to each other.
Nearby DECT 6.0 cordless phones or other electronic devices may be interfering with the baby monitor. Separate these devices as far apart as possible.
- When you turn the nightlight on, if no sound is detected for 15 minutes, the light will turn itself off.
The display on the Parent Unit is in the wrong language
-
Reprogram the parent unit to the correct language:
Step 1 Press MENU/BACK when the Parent Unit is not use.
Step 2 Press ▼ or ▲ to choose LANGUAGE (LANGUE in French; IDIOMA in Spanish), then press SELECT.
Step 3 Press ▼ or ▲ to choose ENGLISH.
Step 4 Press SELECT to confirm. The screen displays SAVED and you will hear a confirmation tone.
Step 5 Press MENU/BACK to exit programming.
My parent unit beeps and then says 'searching/not linked.'
-
Tip 1: Make sure that the baby unit is turned on.
Tip 2 : Place the parent unit at least 3 feet away from Wi-Fi devices; including laptops; tablets; smartphones; routers and wireless streaming devices. Your baby monitor operates on similar frequencies as Wi-Fi devices; and may experience interference if placed too closely to Wi-Fi devices. If you suspect a device may be causing interference; power off the device and try using the baby monitor again. If the performance improves; the device may be causing interference.
Microwave ovens cause interference in the same frequency band as your baby monitor. Depending on the location of the microwave; your baby monitor may temporarily lose connection during microwave operation.
Try to move the baby unit or parent unit around to find a location with better reception. Walls; electrical wiring; metal appliances; steel; and concrete can all cause interference and 'block' signals.
Tip 3: Try resetting the parent and baby unit.
Step 1: Disconnect the power to the baby unit and parent unit.
Step 2: Remove the batteries from the parent unit.
Step 3: Wait for 15 seconds.
Step 4: Re-install the batteries and connect the power adapter to the baby and parent unit.
Step 5: Allow up to a minute for the baby unit and parent unit to link back up.
Parent unit display is unclear/fuzzy/ hard to see or shows partial characters.
-
Tip 1: Try resetting the parent and baby unit.
Step 1: Disconnect the power to the baby unit and parent unit.
Step 2: Remove the batteries from the parent unit.
Step 3: Wait for 15 seconds.
Step 4: Re-install the batteries and connect the power adapter to the baby and parent unit.
Step 5: Allow up to a minute for the baby unit and parent unit to link back up.
I am hearing static noise on the AC adapter of my baby monitor.
-
Tip 1: Ensure that the customer is using the original VTech AC adapter.
Tip 2: Try unplugging/replugging it or plug it in to a different power outlet.
Tip 3 : If the customer feels uncomfortable about security issues; replace the AC adapter.