Product Support
Welcome to Product Support. Enter your model number to retrieve manuals, frequently asked questions (FAQs), troubleshooting tips, and additional resources.
Need help finding your model number? Take a look here.
How To Find Your Model Number
Turn over the base of your product to locate the model number as illustrated in the image below.
Wi-Fi IP Camera with 1080p Full HD, Free Live Streaming, Free motion detected recording, Automatic Infrared Night Vision and Remote Security Alarm, 2-Camera Bundle
VC9411-2
Manuals & Documentation
Product Video
Frequently Asked Questions
The baby unit/camera's status LED remains solid orange.
-
Tip 1: Check to see if the Parent unit and/or the cameras are connected to Wi-Fi. Check that the Wi-Fi to which they are connected has an active internet connection.
Please take note of the camera's LED indicator status:
• Red is steadily on when the baby unit is connecting to the parent unit in direct mode.
• Green is steadily on when the baby unit is connected in Wi-Fi router mode.
• Red flashing slowly during video streaming in direct mode.
• Green flashes slowly during video streaming in Wi-Fi router mode.
Tip 2: If the camera/s are configured to Wi-Fi and still show a solid orange light, reset the camera/s by unplugging and re plugging it from the power adapter. Check that the Wi-Fi icon appears alongside the camera icon on the parent unit after the camera/s have been restarted.
Tip 3: Capture the camera/s' firmware version and document it in your notes.
Tip 4: Try resetting the camera. You will press the PAIR button until it beeps; then release and press it 5x in a row.After that, you will hear a couple of confirmation beeps. The camera/cameras will attempt to pair with the parent unit automatically.If it does not, press the PAIR button on the camera's bottom until it beeps. This should aid in the pairing process.Once the cameras have been paired with the parent unit, reconfigure them to connect to Wi-Fi.
Why does my mobile app show a blurry display when viewing my baby at night?
-
Below is the reason...
During night-time or in a dark room, the surroundings and other interfering factors, like lighting, objects, colors and backgrounds may affect the image quality on your live view.
You should...
Adjust the Baby Unit’s angle or place the Baby Unit at a higher level to prevent glare and blurry display.
Can I adjust the viewing angle of my camera?
- Tip 1: The viewing angle of the camera can be adjusted manually. Press on the outside of the lens to adjust the viewing angle vertically or horizontally.
How do I download the MyVTech Cams app for Android™ and iOS devices?
-
Tip 1:
Android™ devices:
Open the Google Play app on your Android™ device.
Select the search option
In the search box; enter: “MyVTech Cams”
The search results should display; “MyVTech Cams”
Select this option to download and install the application on your device.
iOS devices:
Open the Apple App Store™ application on your iOS device
Select the search option
In the search box; enter: “My VTech Cams”
The search results should display: “MyVTech Cams”
Select this option to download and install the application on your device.
- Tip 1: To turn off the camera; set the power switch to OFF.
I cannot find the pair/reset button on the camera.
- Tip 1: The PAIR button is located on the right side or bottom of the camera housing.