Product Support

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No, you cannot. The security key is assigned by your parent unit.

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Your camera periodically let's the server know it is online. When the server does not receive such signal for a certain period of time, it will assume that the camera is offline and this will show in the status of your camera.

There are several reasons why those signals may not reach the server. It may be that your camera is turned off. In that case you simply turn it back on again. Another reason may be your Wi-Fi connection if this connection is either weak or intermittent.

Some devices can interfere with your camera unit. Make sure your camera is at least three (3) feet away from devices such as antennas, Wi-Fi enabled devices, routers, microwave ovens, televisions, radios or cordless telephones.

Refresh your camera view by turning the camera off and on again.

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Most modern routers should allow your camera to connect. If your router does not allow you to make modifications to settings, it may be incompatible.

Please ensure that:
• Both your camera and your mobile device are connected to the same Wi-Fi® network when you do setup, reset or a firmware upgrade.
• Your router has the 2.4 GHz band enabled. The camera will not work on 5 GHz networks
• Your router has DHCP enabled. This allows it to provide the necessary IP address to the camera you wish to connect (Static IP addresses are currently not supported by the app).
• Your router does not have any devices listed as blocked, including your camera. It may be that your router’s settings only allow identified devices to connect (in which case ‘MAC’ and port info may be required – see more details below) – or your router only allows a limited number of devices to connect. In general this setting can be found under: Advanced Settings > Admin > Attached devices
• There are no spaces or hidden characters at the beginning of the SSID name. For example an SSID name of “ abc123” will not allow your camera to connect, whereas “abc123” (without the space) will allow a connection.
• The SSID name of your Wi-Fi network is written in regular characters only. Special characters, and characters used in certain languages may cause problems. Please avoid using non-English characters.
• If issues persist, you may need to reboot your router, camera or both
• Ensure that there are no devices near your router or camera that could cause interference. Such devices include other Wi-Fi enabled devices, microwaves, antennas, cordless or cellular telephones, or televisions.

If required, here the details of the open ports used by the camera:
Outbound ports used:
• Port 1935 for RTMP (TCP)
• Port 80 for HTTP Command and File Upload/Download (TCP)
• Port 3478 for STUN (UDP)
• P2P Ports: Inbound and Outbound Ports >50000 (UDP)

Below we give you some indications on how to change your router settings as well as some troubleshooting tips:

Firstly, you will need to access the configuration page of your router. To do this, type any of the following into your browser’s address bar (where you’d normally enter the URL of a website):
• 192.168.0.1
• 192.168.1.1
• 192.168.2.1

If this is your first time accessing your router’s configuration page, you will be required to enter a username and a password. Usually the default credentials will be:
username: “admin”
password: “admin”
OR
username: “user”
password: “user”
OR
username: “1234”
password: “1234”

You may also want to check the label at the bottom of your router as at times the default credentials are printed there.

Having correctly entered your username and password, you will arrive at your router’s administration desk, where you will be able to change its wireless settings. To change the wireless security settings, select Wireless > Security > Encryption.

You will then have the option to select the encryption settings you’d like your router to use. For example, you can select WEP or WPA Personal encryption.

Please note that WEP encryption offers the least security and WPA2 personal encryption offers more security.

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Please check the following:

• Both your camera unit and parent unit are switched on.
• Your camera unit and parent unit should be connected.
• Your parent unit or mobile device should connect to the same Wi-Fi® network that your camera unit will use.
• The camera is in pairing mode, with flashing blue and orange LEDs.
• You have selected the correct camera unit. Compare the last four characters of the camera's WIFI MAC (located on the bottom of the camera) to the camera listed in the app. See Add a camera in the Online app manual for adding it to the app.

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VTech cares about your privacy and peace of mind. That's why we've put together a list of industry-recommended best practices to help keep your wireless connection private and your devices protected when online. We recommend you carefully review and consider complying with the following tips.

Ensure your wireless connection is secure
Before installing a device, ensure your router's wireless signal is encrypted by selecting the "WPA2-PSK with AES" setting in your router's wireless security menu.
Change default settings
Change your wireless router's default wireless network name (SSID) to something unique.
Change default passwords to unique, strong passwords. A strong password:
Is at least 10 characters long
Is complex
Does not contain dictionary words or personal information
Contains a mix of uppercase letters, lowercase letters, special characters and numbers
Keep your devices up to date
Download security patches from manufacturers as soon as they become available. This will ensure you always have the latest security updates.
If the feature is available, enable automatic updates for future releases.
Disable Universal Plug and Play (UPnP) on your router
UPnP enabled on a router can limit the effectiveness of your firewall by allowing other network devices to open inbound ports without any intervention or approval from you. A virus or other malware program could use this function to compromise security for the entire network.
For more information on wireless connections and protecting your data, please review the following resources from industry experts:

Federal Communications Commission: Wireless Connections and Bluetooth Security Tips -www.fcc.gov/consumers/guides/how-protect-yourself-online
U.S. Department of Homeland Security: Before You Connect a New Computer to the Internet - www.us-cert.gov/ncas/tips/ST15-003
Federal Trade Commission: Using IP Cameras Safely - https://www.consumer.ftc.gov/articles/0382-using-ip-cameras-safely
Wi-Fi Alliance: Discover Wi-Fi Security - http://www.wi-fi.org/discover-wi-fi/security

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If you have lost connection to your camera, please check the following:

1. Please check that the camera is within Wi-Fi® range. If the LED on your camera is blinking slowly, please try to move the camera closer to the router in order to establish a better Wi-Fi® range and try again.

2. Please check that the camera is powered on, and the LED lights are on. Make sure the camera is not connected to a wall outlet controlled by a switch.

3. Please make sure that your internet connection is working. If your internet appears to be down, please check with your internet provider.

4. Your router or camera may require a reboot. Unplug your router and camera for approximately 30 seconds and plug back in. Allow a moment for the devices to reconnect and try again.

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There are two ways to turn on motion detection.

1.To turn on motion detection on parent unit by press menu:

1)Press MENU/SELECT.

2)Press > to scroll to Alerting Setting Menu(with icon !).

3)Press MENU/SELECT,then press v to scroll to select Motion detection.

4)Press MENU/SELECT to turn on Motion detection.

2.To turn on motion detection on parent unit by touch LCD:

1)Tap parent unit screen to unlock

2)Tap with icon of Menu

3)Tap Alerting Setting Menu

4)Tap Motion detection Menu

5)Turn on Motion detection

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Yes, press LCD ON/OFF on the parent unit to turn off the screen. The parent unit display will also dim automatically after being inactive for some time. In both instances, you will still be able to hear all sounds from the baby unit. Press any key to turn the screen back on.

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Try the following (in the order listed) for a common cure:

1. Disconnect the power to the baby unit.

2. Wait a few minutes before connecting power back to the baby unit.

3. Reboot the parent unit.

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The baby unit has a light sensor that measures ambient light. When the ambient light is dim, such as during night time or in a dark room, the baby unit activates its infrared LEDs, and displays the camera images in black and white night vision.

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The baby unit may have lost connection to the Wi-Fi router. Check your network and router settings.

Other electronic products may cause interference with your baby unit. Try installing your baby unit as far away from these electronic devices as possible.

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The parent unit speaker volume may be too low. Press on the parent unit to increase the volume.

You may have set a low sound sensitivity level. Set the sound sensitivity to a higher level. For details, go to www.vtechphones.com for online help topics.

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If you did not receive a verification e-mail when registering with the MyVTech Baby Pro app(US) for Android or iOS:

1.Please check your Junk or Spam folder in your-email for the verification e-mail.

2.If you still do not have the e-mail, please try registering with a different e-mail address.

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If you are unable to access your camera from either your parent unit or MyVtech Baby Pro app (US),try the following:

Please keep your camera connected to AC power,when powering up, the camera status LED turns on. It will turn off after a while and keeps off. The status LED is set to off by default. Make sure the camera is not connected to a wall outlet controlled by a switch

Make sure your Parent Unit is connected to the same Wi-Fi network as the camera.

Please check that the camera is within Wi-Fi range.

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Install MyVTech Baby Pro mobile app

1.Browse the App Store or the Google Play® store.

2. Search for the mobile app with the keyword “myvtech baby pro“.

3.Download and install the MyVTech Baby Pro mobile app to your mobile device. OR

Scan the QR codes on the right to get the app.>

Note: Make sure your mobile device meets the minimum requirement for the mobile app.

Minimum requirement

The mobile app is compatible with:AndroidTM 6.0 or later; and iOS 12 or later.

Alternatively, you can Download the free MyVTech Baby Pro mobile app and install it to a mobile device, then use your mobile device and the mobile app to monitor your areas remotely.

1.Press MENU when the parent unit is idle.

2.Go to > Setting> Connect Mobile Phone>Connect Mobile Phone

3.Scan the QR code in the parent unit to download the app into your mobile device.

4.Follow the instructions in the mobile app to set up and pair your baby unit to the mobile app.