Product Support
Welcome to Product Support. Enter your model number to retrieve manuals, frequently asked questions (FAQs), troubleshooting tips, and additional resources.
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V-Hush Soothing Sleep Trainer with 200+ Stories/Songs/Sounds & Sleep Program. Portable Bluetooth HD Speaker, Multi-Color NightLight, Ceiling Projector
BC8314
Manuals & Documentation
Frequently Asked Questions
Can I set one lullaby or story to play the entire time?
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Tip: It can be done by de-selecting all other lullaby and story using the mobile app.
Note : To automatically play all sounds under the selection of classical; lullaby; or soothing sound; you have to choose play all or shuffle play.
I cannot access the soother's My Library.
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Tip 1: Make sure the soother's Wi-Fi network is on and that your mobile device meets the minimum requirement for the mobile app:
- Android® 4.3 or later; and
- iOS 8.1 or later.
Tip 2: Only one mobile device can connect to the soother's My Library at a time. If there is more than one device connected to the soother’s Wi-Fi network, make sure no other devices are trying to access it at the same time.
My portable soother is completely dead/does not work at all.
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Tip 1: Confirm proper installation of the power adapter. It must be securely plugged into the soother and electrical outlet not controlled by a wall switch.
Note: Use only the power adapter supplied with this product.
Tip 2 : Make sure the soother is on.
I'm unable to record my own stories and messages using the Soother Mobile App
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Tip 1: Make sure the microphone icon is pressed before recording. The timer below the mirophone icon starts the countdown.
Tip 2: For iPhone users only: Make sure the mobile device allows Vtech Tommy or Wyatt the Whale to access the microphone. (Setting> Scroll to Vtech Tommy or Wyatt the Whale> Slide the switch to On)
Note: If the customer is using an Andriod phone, skip this tip.
Tip 3: Make sure to save the recording. Press save on the upper right corner of the screen. It should show in the My Library.
Tip 4: Exit the application and restart your mobile device.
Tip 5 - Uninstall and then re-install the application.