Frequently Asked Questions (FAQs)
Welcome to the VTech Product Support Center. To get started: Select a product category from the left, or enter your model number below to go straight to support and troubleshooting for that product.
Enter your model number to begin troubleshooting.
How to find your phone's model number:
Turn over the base of your phone to locate the model number as illustrated in the image below.
Or view basic troubleshooting tips:
I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
My phone is not working properly. Do you think purchasing a replacement battery(s) might fix the problem?
I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call) that uses my computer to establish a connection, and my phone is not working correctly.