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Product Support
Welcome to the VTech Product Support Center.
To get started:
Select a product category from the left or select your model number below to go straight to support and troubleshooting for that product.
Select your model number to begin troubleshooting:
Select a model
20-2431
20-2438
20-2481
2101
2111
2121
2151
2326
2334
2335
2336
2338
2339
2340
2350
2351
2408
2418
2420
2421
2426
2429
2431
2434
2435
2440
2450
2451
2452
2453
2455
2456
2461
2467
2468
2498
2551
2568
2600
2625
2626
2650
2651
2653
2656
2960
3101
3111-2
4121
4121-4
4122-3
4122-4
5105
5111
5111-2
5121-2
5121-3
5145
5801
5803
5807
5808
5820
5821
5823
5824
5825
5829
5831
5838
5839
5845
5847
5850
5851
5852
5853
5854
5856
5857
5858
5859
5862
5863
5864
5865
5866
5867
5870
5871
5874
5876
5877
5878
5879
5881
5882
5884
6031
6032
6041
6042
6043
6052
6053
6111
6115-2
6117
6121
6121-3
6121-4
6121-5
6122-5
6125-2
6125-3
6125-4
6703
6725
6727
6763
6765
6767
6768
6772
6773
6775
6777
6778
6783
6785
6786
6787
6788
6789
6803
6807
6820
6821
6861
6866
6870
6877
6879
6889
6890
6896
6897
7100
8100-1
8100-2
811
8300
8301
831
9111
9114
9127
9151
9152
9161
9162
t 2427
How do I find my model number?
OR view basic troubleshooting tips:
Why is my Answering System not recording messages?
Why am I not receiving Caller ID?
I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. What can I do?
Can I leave my cordless handset in the charger when I'm not using it?
My battery pack does not last very long between charges. I am charging the handset more frequently. What should I do?
My phone is not working properly. Do you think purchasing a replacement battery(s) might fix the problem?
My telephone product is suddenly acting strange or stopped working altogether. What can I do?
Why is A displayed in the base message window?
My answering system plays my greeting to callers but will not record messages. Why?
How can I reduce static and noise on my phone?
Why is CL ( or C ) flashing in the base message window?
How can I improve the sound quality on my cordless phone?
OR view our service and order support tips:
How do I obtain warranty support on my VTech product?
How do I obtain support on my VTech product that is no longer under warranty?
How do I find a battery for my VTech product?
How do I obtain a part (excluding batteries) for a my model; such as a belt clip, user's manual, AC adaptor, wall mount bracket or battery compartment cover?
I want to expand my VTech multi-handset product, how do I find the handset I need?
How do I get status on a product or accessory I ordered?
How do I obtain information about Caller ID Service?
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