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Product Troubleshooting |
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Product Troubleshooting
Problem:
Why am I not receiving Caller ID?
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Solution:
Caller ID and Call Waiting ID are subscription services, available from most local telephone service providers. You must subscribe to these services in order for the features to work on your phone. Contact your local telephone service provider for more information.
In addition, your caller must be calling from an area that supports caller ID.
Both you and your caller's telephone service provider must have compatible caller ID systems.
If you subscribe to DSL internet service using your telephone line, a DSL filter must be plugged into every phone jack that has a phone connected to it. Without DSL filters, you will likely experience static, noise and problems receiving caller ID.
We recommend that you connect the plug end of the DSL filter into the telephone wall jack, then connect a telephone line cord between the filter and your phone. For an installation video, go to the How do I install a DSL filter? FAQ. Please contact your service provider to obtain DSL filters and installation information.
Not all calls provide Caller ID information. Incompatibilities between your and your caller's service, transmission errors and answering calls before the ID data is received are common reasons why caller and call waiting ID may not be displayed. In addition, some calls may come in as PRIVATE, UNAVAILABLE or OUT OF AREA.
Allow at least 2 rings for Caller ID data to be displayed.
Disconnect any devices connected in series between the telephone jack and your product that is not receiving Caller ID. One of these devices may be blocking the data transmission. Confirm you are receiving Caller ID by checking other Caller ID capable products sharing the same phone number. If none of your devices are receiving Caller ID data, contact your telephone service provider.
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