Product Support
Welcome to Product Support. Enter your model number to retrieve manuals, frequently asked questions (FAQs), troubleshooting tips, and additional resources.
Need help finding your model number? Take a look here.
How To Find Your Model Number
Turn over the base of your product to locate the model number as illustrated in the image below.
Digital Audio Baby Monitor with Enhanced up to 1,500 ft of Range, Crystal-Clear Sound, and Alerts
DM1111
Manuals & Documentation
Frequently Asked Questions
-
The Parent Unit turns on when it is connected to AC power using the supplied power adapter, or when connected the charged battery pack.
The Baby Unit turns on when it is connected to AC power using the supplied power adapter.
Ensure that you are using power outlets that are known to be working and not controlled by a wall switch.
Make sure the power adapters are firmly connected to the power outlets and Parent and Baby Units.
Either unit can be turned off by pressing the Power button for approximately two seconds. To turn either unit on again, press the Power button for approximately two seconds.
Squealing coming from Parent Unit
-
Ensure that Parent and Baby units are separated by a minimum of three feet.
Sensitivity may be set too high on the Parent Unit. To adjust sensitivity:
Step 1 Press MENU on the Parent Unit. SENSITIVITY is displayed.
Step 2 Press SELECT.
Step 3 Press ▼VOLUME▲ to adjust the sensitivity. There are 5 levels.
Step 4 Press SELECT to confirm your setting.
Step 5 Press MENU/BACK to exit programming.
The battery in the Parent Unit is not holding a charge.
-
Ensure that the battery is properly installed and connected to the Parent Unit. Look for the battery icon in the upper right corner of the display.
Check the installation of the power adapter, both at the electrical outlet and Parent Unit. The electrical outlet should not be controlled by a switch.
A full charge takes approximately 12 hours.
If the battery has been in service for more than one year, replace the battery. Batteries can be purchased at www.vtechphones.com.
I cannot hear my child on the Parent Unit
-
Increase the sensitivity on the Parent Unit:
Step 1 Press MENU on the Parent Unit. SENSITIVITY is displayed.
Step 2 Press SELECT.
Step 3 Press ▼VOLUME▲ to adjust the sensitivity. There are 5 levels.
Step 4 Press SELECT to confirm your setting.
Step 5 Press MENU/BACK to exit programming.
Raise the volume level on the Parent Unit by pressing VOLUME▲.
Make sure vibration alert is not active. When vibration alert is active on the parent unit, the speaker volume is turned off. To turn off vibration alert:
Step 1 Press MENU/BACK.
Step 2 Press ▼ or ▲ to choose VIBE ALERT, then press SELECT
Step 3 Press ▼ or ▲ to choose OFF, then press SELECT. The screen displays SAVED.
Step 4 Press MENU/BACK to exit programming.
The Parent Unit may be out of range from the Baby Unit. Move the two closer together.
Parent Unit beeps and is not working normally
-
Make sure the Baby Unit is turned on.
Move the Parent Unit closer to the Baby Unit, but not closer than 1 meter / 3 feet.
If you are using the Parent Unit in cordless mode, the battery may be low and requires recharging. A full charge takes 12 hours.
Reset the system by disconnecting power from both units, waiting at least one minute, then reconnecting power. Allow time for the two units to link to each other.
Nearby DECT 6.0 cordless phones or other electronic devices may be interfering with the baby monitor. Separate these devices as far apart as possible.