Product Support
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2 Cameras 5" Digital Video Baby Monitor with Pan, Tilt and Zoom Camera, Glow-on-the-ceiling light, Night Vision, Soothing Sounds, 2-Way Talk
VM5463-2
Manuals & Documentation
Product Video
Frequently Asked Questions
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If you have two cameras make sure that both are powered up (especially if your Parent Unit is set to patrol mode).
Wi-Fi devices can cause interference. Place the Parent Unit and camera(s) 3 feet away from laptops, tablets, cell phone, router, security cameras and other wireless streaming devices (FYI: your baby monitor operates on the same frequency as WIFI and you may experience interference if the devices are too close to each other).
The Parent Unit may be too far away from the Baby Unit. Walls, big metallic objects and other Wi-Fi devices may affect the connection between your Parent Unit and your camera(s). Try to move your Parent Unit (e.g. closer to camera or away from Wi-Fi devises) to find better reception.
If above tips did not help, try resetting the Parent Unit and Baby Unit
Step 1. Disconnect the AC adapters from the Baby and Parent Units.
Step 2. Wait a few minutes.
Step 3. Reconnect the AC adapters to the Baby and Parent Units.
Step 4. Allow up to a minute for the Baby and Parent Units to synchronize.
My Parent Unit beeps sometimes
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Whenever the link between the parent unit and baby unit is lost the parent unit will beep. Your video monitor No Link alert comes preset to On. To turn Off the No Link alert on your parent unit:
Step 1. Press MENU/SELECT when the Parent Unit is not in use.
Step 2. Press ◄ or ► to choose ALERT TONE, then press MENU/SELECT.
Step 3. Press ▼ or ▲ to choose No Link Alert, then press MENU/SELECT.
Step 4. Press ▼ or ▲ to choose between On or Off, then press MENU/SELECT. You will hear a confirmation tone.
When parent unit is in low battery ,and parent unit Low battery alert comes preset to ON, the parent unit will alert low battery beeping.Install adapter to the baby and parent unit to charge.
I cannot broadcast from my Parent Unit to my Baby Unit
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Make sure you press and hold the TALK button while speaking into the microphone.
The Talk feature does not work in multi-CAM mode. To change to single CAM mode, press the VIEW button.
I cannot hear my child on the Parent Unit
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Try increasing the sensitivity level on the Parent Unit. The baby Unit may not detect sounds when the sensitivity level is set below a certain level. To adjust the sensitivity:
Step 1.Make sure both the parent unit and baby unit are turned on.Slide ON/OFF switch to power on your baby unit, press and hold the POWER button to power on your parent unit.
Step 2. Press MENU/SELECT when the Parent Unit is not in use.
Step 3. Press ◄ or ► to choose SENSITIVITY, then press MENU/SELECT.
Step 4. Press ▼ or ▲ to choose a desired Baby Unit or all Baby Unts, then press MENU/SELECT.
Step 5. Press ▼ or ▲ to scroll through the choices; Level 1-5; then press MENU/SELECT. You will hear a confirmation tone.
Try increasing the volume on your Parent Unit by pressing VOL +.
The parent unit may be too far away from the baby unit. Try moving them closer together; however, not closer than 3 feet.
My Baby Unit does not work at all
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Check the power supply and make sure it’s securely plugged in. You should only use the power supply provided with your baby monitor. Make sure the electrical outlet is working and not controlled by a wall switch.
Make sure both the parent unit and baby unit are turned on. Slide ON/OFF switch to power on your baby unit, press and hold the POWER button to power on your parent unit.
The parent unit may be too far away from the baby unit. Try moving them closer together; however, not closer than 3 feet.
Try resetting the parent and baby unit:
Step 1. Disconnect the power to the baby unit and parent unit.
Step 2. Wait at least 60 secs.
Step 3. Resinstall the AC adapter to the Baby and Parent Unit.
Step 4. Allow up to a minute for the baby unit and parent unit to link back up.
My Baby Monitor does not work at all or is performing erratically.
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Confirm proper installation power supply is securely plugged in. You should only use the vtech power supply provided with your baby monitor. Make sure the electrical outlet is working and not controlled by a wall switch.
Try resetting the parent and baby unit:
Step 1. Disconnect the power to the baby unit and parent unit.
Step 2. Wait approximately 15 secs.
Step 3. Reinstall adapter to the baby and parent unit.
Step 4. Allow up to a minute for the baby unit and parent unit to link back up
Noise static and other erratic performance may be caused by nearby electronic equipment and other cordless devices using the same frequency. Separate your baby monitor from these devices as much as possible.