Product Support
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HB/REMOTE GB WT US - W/5" VTECH-PU-TUTK-1080P (LITHIUM-BATT-UN3481)
LF815HD
Manuals & Documentation
Frequently Asked Questions
How do I know if the temperature is out of range?
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LeapFrog Baby Unit has a built-in temperature sensor that monitors the temperature of your baby’s room. When the detected temperature is out of the preset temperature range, the Parent Viewer will display an alert message and emit an alert tone.
You should...
Set the temperature range.
Turn on the temperature alert tone.
Why does my Parent Viewer screen show a blurry display when viewing my baby at night?
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My Parent viewer screen show a blurry display when viewing my baby at night:
Below is the reason...
During night-time or in a dark room, the surroundings and other interfering factors, like lighting, objects, colors and backgrounds may affect the image quality on your Parent Viewer screen.
You should...
Adjust the Baby Unit’s angle or place the Baby Unit at a higher level to prevent glare and blurry display.
Why does the baby monitor produce high-pitched screeching noise?
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The baby monitor produce high-pitched screeching noise:
The reason is that the Parent Viewer and Baby Units may be placed too close to each other.
You should...
Move the Parent Viewer away from the Baby Units until the noise stops.
Turn down the volume of your Parent Viewer.
My Baby Unit is making a click or spark sound. Is that normal?
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This click or sparking sound from the Baby Unit is a normal occurrence that happens when your unit is adapting to its environment's lighting condition.
To achieve accurate and high quality video feeds, your Baby Unit is equipped with an Infrared Cut-off Filter lens that optimizes color accuracy in bright, day-time environments. When the environment turns dark at night, this filter lens is withdrawn to enhance night vision quality. The brief click or sparking sound you hear is from the filter lens activating and withdrawing as the unit switches from day to night vision (and vice versa).
My baby monitor is not working normally (e.g. connection or power issues). What should I do?
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1.Confirm the power adapter is securely plugged in. You should only use the power supply and batteries provided with your baby monitor. Make sure the electrical outlet is working and not controlled by a wall switch.
2.The Parent Viewer may be too far away from the Baby Unit. Or, other equipment or devices in your house may be affecting the connection between your Parent Viewer and Baby unit(s). When placing the units closer together; note that they should not be closer than 3 feet apart.
3.Noise static and other erratic performances may be caused by interference from nearby electronic equipment and other cordless devices using the same frequency. Place your baby monitor away from these devices as far as possible.
4.Your camera may require a reboot. Try rebooting the Parent Viewer and Baby Unit:
Step 1. Disconnect the power to the Baby Unit(s) and Parent Viewer.
Step 2. Wait a few seconds before connecting power back to the Baby Unit(s) and the Parent Viewer.
Step 3. Wait approximately 15 secs.
Step 4. Reconnect the power adapters and turn on the Baby Unit(s) and Parent Viewer.
Step 5. Allow up to a minute for the Parent Viewer to connect with the Baby Unit(s).
Why doesn’t the Baby Unit’s and Parent Viewer’s LED status light turn on when I switch on the units?
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1.The Parent Viewer or Baby Unit may not be connected to power. Ensure that the appliance plug is securely plugged into the power jack of the Parent Viewer/Baby Unit and the adapter is snugly plugged into the wall socket. Then, turn on both units to establish connection.
2.If your Baby Unit is operating normally but the LED Status does not turn on, it may be because the LED Status indicator has been switched off.
To turn LED Status back on:
On your Parent Viewer
1.Go to the Baby Unit Settings menu
2.Select LED Status then press ◄ or ► or MENU/SELECT to toggle the button on.
The LED light on the camera is too bright. How can I turn it off?
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You have the option to turn off the LED Status light on your baby unit.
On your Parent Viewer
1.Go to the Baby Unit Settings menu and select LED Status.
2.Press ◄ or ► or MENU/SELECT to toggle the button off.
Why is my Parent Viewer displaying the video feed in black and white?
- During night time or in a dark room, the infrared LEDs on your Baby Unit automatically turn on to activate night vision. If your Parent Viewer display is in black-and-white, it is because B&W Night Mode has been selected. Other than B&W Night Mode , you can also choose to view in Color Night Mode . Switch between night vision modes in the Night Mode menu.
Why does the Parent Viewer beep?
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The Parent Viewer produces alert tones when a detection alert has been triggered (sound, motion, or temperature), when the Parent Viewer's battery is running low, or when the Baby Unit(s) and Parent Viewer are disconnected. Read more about the the alert types and remedy method below.
1.Sound Detection Alert
Alert plays when the Baby Unit detects sounds that exceed user-set levels.
You can turn off Sound Detection Alert in the Detection Alerts menu to prevent future alerts.
2.Motion Detection Alert
Alert plays when the Baby Unit detects movements that exceed user-set levels.
You can turn off Motion Detection Alert in the Detection Alerts menu to prevent future alerts.
3.Temperature Alert
Alert plays when the environment's temperature detected by the Baby Unit falls outside the user-set temperature range.
The temperature of your baby’s room may be too high or too low, adjust the temperature in your baby's room. You can also adjust the temperature range, or turn off Temperature Alert in the Detection Alerts menu to prevent future alerts.
4.Low Battery Alert
The Parent Viewer is running low and will soon shut down. Charge the Parent Viewer until the battery icon becomes solid again to resolve the alert.
You can also mute or lower the Low Battery Alert volume in the Settings menu.
5.No Link Alert
Whenever the connection link between the Parent Viewer and Baby Unit(s) is lost, the Parent Viewer will produce an alert.
The Baby Unit(s) may be out of range. To resolve the alert, move the Parent Viewer closer to the Baby Unit(s) (but not less than 3 feet) to re-establish connection. Ensure that all units are turned on and ready for connection.
You can also mute or lower the No Link Alert volume in the Settings menu.
Why can’t I hear any sounds from the Parent Viewer? Why can’t I hear my baby cry?
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When certain sounds are not transmitted to the Parent Viewer, it may be because the Parent Viewer speaker volume is too low/muted or the Baby Unit's sound detection sensitivity is too low.
Try increasing the Parent Viewer speaker volume , or adjusting the Baby Unit’s sound sensitivity to the highest level (level 5).
The Baby Unit may not detect some sounds when its sensitivity level is set below a certain level. On the highest sensitivity level, the Baby Unit will detect and transmit all sounds.
Why does the Parent Viewer react too quickly to other sounds? It's picking up too much sound.
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When you hear too many sounds, it may be because the Parent Viewer speaker volume is too high, or the Baby Unit's sound detection sensitivity is too high. With these settings, the Baby Unit will easily pick up sounds other than those of your baby.
Adjust the sound detection sensitivity to a lower level or lower the Parent Viewer speaker volume.
Do the baby monitors connect to Wi-Fi?
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LeapFrog has both local direct (non-Wi-Fi) connected baby monitors, and router (Wi-Fi) connected baby monitors.
All Wi-Fi monitors can also be connected directly and used without Wi-Fi. Head on over to our product page to see which model works best for your monitoring needs.
Can the camera be mounted or installed on the wall?
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All LeapFrog baby monitors are designed to be wall-mountable.
The product comes with a wall mount bracket , as well as 2 screws and 2 anchors to help you mount the Baby Unit in a stable position.
Will the baby monitor alert me when my kid makes noise/movement when I am asleep?
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Yes, LeapFrog baby monitors have Sound Detection and Motion Detection . It will automatically wake the Parent Viewer when a sound or motion is detected from the Baby Unit exceeding user-set sound/motion sensitivity levels.
You can turn on Sound Detection Alert and Motion Detection Alert , and adjust the Baby Unit's sound and motion sensitivity levels in the Detection menu.
How do I keep the video on at all times?
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To keep your Parent Viewer screen on at all times, switch off both Dim Mode (under Baby Unit Settings ) and Auto Wake Up (under Sound Detection ).
Tip:
Keep your Parent Viewer connected to a power adapter to maintain constant monitoring. With Dim Mode and Auto Wake Up deactivated, the Parent Viewer screen will not automatically conserve energy.
What is the voltage range for my baby monitor? Would it work in other countries?
- The LeapFrog baby monitor AC power adapters' technical specifications are 100-240V DC. While this means the unit is compatible with countries with voltages between 100V and 240V, you will need to separately obtain a plug adapter for the specific country you wish to operate the baby monitor in.
What are the different monitoring modes? (For multiple Baby Units only)
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When you have more than one Baby Unit paired with a Parent Viewer, there are three monitoring options for you to choose from to keep an eye on your little ones. Find out which monitoring mode works the best for you and your family:
Single CAM mode: The Parent Viewer displays images only from the selected Baby Unit in full screen.
Split mode : The Parent Viewer displays images from all the paired Baby Units at the same time in split screen view.
Patrol mode : The Parent Viewer displays a single cam view that transitions to a different Baby Unit every 10 seconds.
Can I add another camera to the Parent Viewer? Are the LeapFrog baby monitors expandable?
- No, Leapfrog baby monitors are expandable.
Can I turn the screen off on the Parent Viewer, but still hear sounds from the Baby Unit?
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Yes.
Press the power button once to turn off the Parent Viewer's LCD screen.
The screen will display: "LCD is turning off..." .
To turn the screen back on, press any key on the Parent Viewer.
Whether you will hear sounds from the Baby Unit while the screen is off depends on whether Auto Wake Up has been activated. With Auto Wake Up on, the audio will also be muted after no sound is detected for 50 seconds. When a sound is detected, both video and audio will turn on, allowing you to hear and see your baby. With Auto Wake Up off, the audio will keep playing while the Parent Viewer's LCD screen is turned off.
Alternatively, when your Parent Viewer has been inactive for 5 minutes, Dim Mode initiates by default to conserve battery. With Dim Mode , the screen will dim to the lowest brightness level, with sound continuously transmitting, until the Parent Viewer becomes active again.
My voice is not going through to the Baby Unit. How do I talk to my child through the Baby Unit?
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To talk to your child from the Parent Viewer:
1.Press and hold the TALK button while speaking into the microphone. While you are speaking, the Parent Viewer's speaker will be muted.
2.When you have finished talking, let go of the TALK button to unmute the Parent Viewer's speaker and hear your child's response.
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Contact our customer service team at 1(800)701-5327. We are open Mondays through Fridays from 9:00 AM to 6:00 PM Central Time.
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