Product Support
Welcome to Product Support. Enter your model number to retrieve manuals, frequently asked questions (FAQs), troubleshooting tips, and additional resources.
Need help finding your model number? Take a look here.
How To Find Your Model Number
Turn over the base of your product to locate the model number as illustrated in the image below.
LF2911
LF2911
Manuals & Documentation
Frequently Asked Questions
Why is my baby monitor not connecting/streaming to the mobile app?
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Tip 1: Ensure the power cordis securely connected to the camera and that the camera is receiving power.
Tip 2: Connect your mobile device to a 2.4 GHz Wi-Fi network.
Tip 3: Enable location services on your mobile device to allow the camera setup process to access necessary information.
Tip 4: Install the correct App for your baby monitor. If you have a LeapFrog baby monitor, use the LeapFrog Baby Care app. For VTech baby monitors, use the MyVTech Baby Pro app. Make sure you have the correct app installed based on your monitor's brand.
Tip 5: Follow the app's instructions to pair your mobile device with the baby monitor camera. This usually involves scanning a QR code or following in-app steps.
Tip 6 Ensure the camera is positioned within an appropriate range of your Wi-Fi router for a stable connection. It's best to avoid physical obstructions or interference sources like microwave ovens.
Tip 7: Check if your mobile device is compatible with the baby monitor app. Some older devices may not support the required software.
Tip 8: Ensure the app has the necessary permissions, such as access to the camera, microphone, and storage, to function correctly.
Tip 9: If the issue persists, you can try resetting the camera.
Tip 10: Some baby monitors have a privacy mode that may restrict remote access. Check the monitor's settings and ensure privacy mode is turned off during the setup process.
The baby unit/camera's status LED remains solid orange.
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Tip 1: Check to see if the Parent unit and/or the cameras are connected to Wi-Fi. Check that the Wi-Fi to which they are connected has an active internet connection.
Please take note of the camera's LED indicator status:
• Red is steadily on when the baby unit is connecting to the parent unit in direct mode.
• Green is steadily on when the baby unit is connected in Wi-Fi router mode.
• Red flashing slowly during video streaming in direct mode.
• Green flashes slowly during video streaming in Wi-Fi router mode.
Tip 2: If the camera/s are configured to Wi-Fi and still show a solid orange light, reset the camera/s by unplugging and re plugging it from the power adapter. Check that the Wi-Fi icon appears alongside the camera icon on the parent unit after the camera/s have been restarted.
Tip 3: Capture the camera/s' firmware version and document it in your notes.
Tip 4: Try resetting the camera. You will press the PAIR button until it beeps; then release and press it 5x in a row.After that, you will hear a couple of confirmation beeps. The camera/cameras will attempt to pair with the parent unit automatically.If it does not, press the PAIR button on the camera's bottom until it beeps. This should aid in the pairing process.Once the cameras have been paired with the parent unit, reconfigure them to connect to Wi-Fi.
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Designed for extra peace of mind, turn on Parking Mode for a moment of privacy.
When the Parking Mode is turned on, several functions of the camera like audio
transmission and video monitoring will be disabled.
In Parking Mode, motion recording, motion detection, and sound detection will be temporarily unavailable.
How to turn on or off the night light?
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Want a softer hue from the camera’s night light to relax your little one? You can control the brightness of its glow remotely from the LeapFrog Baby Care App, or directly on the Baby Unit.
Adjust the night light on the Camera
• Tap the Night light control key located on the top of the camera to turn on/off the night light.
• Tap and hold the Night light control key to adjust the night light’s brightness. It changes level by level at a time.
Note:
• If Auto Brightness has been pre-selected, any adjustment in night light brightness will automatically turn off Auto Brightness mode and switch to the fixed level of brightness.
Why does my mobile app show a blurry display when viewing my baby at night?
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Below is the reason...
During night-time or in a dark room, the surroundings and other interfering factors, like lighting, objects, colors and backgrounds may affect the image quality on your live view.
You should...
Adjust the Baby Unit’s angle or place the Baby Unit at a higher level to prevent glare and blurry display.
Can the camera be mounted or installed on the wall?
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All LeapFrog baby monitors are designed to be wall-mountable.
The product comes with a wall mount bracket , as well as 2 screws and 2 anchors to help you mount the Baby Unit in a stable position.
My baby monitor is not working normally (e.g. connection or power issues). What should I do?
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Your home Wi-Fi network provides Internet connection to your camera so that you can monitor and control your camera whenever you are through the LeapFrog Baby Care App .
Your Wi-Fi router (not included) provides the Internet connectivity, which serves as a communicating channel.
If you plan to install your camera to a designated location, and will use your home Wi-Fi network to connect your mobile device, test whether your selected monitoring areas have good Wi-Fi signal strength. Adjust the direction and distance between your camera, mobile device and Wi-Fi router until you have identified a suitable location with good connection.
Note:
• Depending on surroundings and obstructing factors, such as the effect distance and internal walls have on signal strength, you may experience reduced Wi-Fi signal.